An Assessment of the Challenges Facing Revenue Collection Using Electronic Payment Systems: A Case of Tanzania Ports Authority in Dar es Salaam.

Shaban, i Mtonga (2022) An Assessment of the Challenges Facing Revenue Collection Using Electronic Payment Systems: A Case of Tanzania Ports Authority in Dar es Salaam. Masters thesis, The Open University of Tanzania.

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Abstract

This study aimed at assessing the challenges facing revenue collection using electronic payment systems at Tanzania Ports Authority (TPA) in Dar es Salaam. The study was guided by three specific objectives namely to examine usability challenges facing revenue collection using electronic payment system, to examine technical challenges facing revenue collection using electronic payment systems and to examine the strategies for improving revenue collection using electronic payment systems. This mixed methods study was conducted at TPA in Dar es Salaam and at the selected clearing and forwarding companies. Data was collected from 107 respondents including 95 TPA staffs and 12 staffs from the selected clearing and forwarding companies. Questionnaire method was used to collect data from TPA staffs from different departments while semi-structured interview was used to collect data from the sampled staffs of the selected clearing and forwarding agencies. Quantitative data collected using questionnaires were analyzed using descriptive statistics and inferential analysis while qualitative data obtained through semi-structured interviews were analyzed using thematic analysis. This study found that usability challenges facing revenue collection using electronic payment system includes limited IT skills and lack of IT equipment. The study also draw an inference that technical challenges troubleshooting revenue collection using electronic payment system includes poor connectivity and system breakdown. The strategies in place to improve revenue collection using electronic payment system includes training and education and provision of technical assistance. Keywords: Revenue, Electronic Payment System, Tanzania Ports Authority, Revenue Collection.

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