Factors Affecting Usage Of Information And Communication Technology In Local Government Authorities In Tanzania : A Case Study Of Shinyanga Municipal Council.

Ngomage, Akili Rashidi (2021) Factors Affecting Usage Of Information And Communication Technology In Local Government Authorities In Tanzania : A Case Study Of Shinyanga Municipal Council. Masters thesis, The Open University of Tanzania.

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Abstract

This report tries to assess the factors affecting ICTs application in local government authorities in Tanzania. It intends to highlight the in effectiveness of the ICTs application on the public sector and key areas which can be worked on in order to ensure that the intended objectives of the ICTs application are met as well as to assist in creating awareness and full understanding of e-government and its expected impact on the public sector in enhancing service delivery to the general public and improving work efficiency. Situational analysis shows that the government has carried out/implemented various ICTs application initiatives which costs huge sum of money but have not been able to provide the intended end results thus making them in effective. The main key words for this study are; ICTs application, Public Administration and Effectiveness. A case study approach was selected and used due to the nature of the study. Total sample of 122which is30% of the population was picked from Shinyanga Municipal Council by simple random and purposive sampling methods. Data for this study were collected by questionnaires, interviews, observation and review with a response of 116 staff whichis95% of the sample, and qualitative analysis method was used to process the data. The study revealed that original intended output of the already implemented ICT systems and applications as part of ICTs application have not been met to a large extent. The objective was to come up with recommendation which will assist and help the local government authorities to achieve their goal in the future. Keywords: Usage, Information, Communication, Technology.

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