Improving Organizational Performance through Implementation of the Balanced Score Card: The Case of Shirika la Uzalishaji Mali (SUMA) JKT.

Masaki, Luy Odrey Paul (2021) Improving Organizational Performance through Implementation of the Balanced Score Card: The Case of Shirika la Uzalishaji Mali (SUMA) JKT. Masters thesis, The Open University of Tanzania.

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Abstract

This study aimed at finding out the interplay between organizational performance and implementation of the balanced scorecard, the case of Shirika la Uzalishaji Mali (SUMA) JKT in Tanzania. The study covered 50 employees of SUMAJKT headquarter in Dar es Salaam. Descriptive statistics analytical procedure was applied. The study revealed some challenges to the effective BSC. These include awareness and intellectuals that can offer best application of BSC, which brings demand for knowledge workers and fostering learning and development in the workplace. The analysis of the research results showed that BSC once applied properly can improve organizational performance hence productivity. It was further found out that, financial measures were the most used measure of performance applied by SUMA JKT. In addition, this study managed to find out capacities of BSC in developing an organization. Workers and customers willingness to observe high productivity in terms of goods and services as well as satisfaction received from the organization. Generally, respondents were aware of the meaning of BSC and its applicability but find no evidence of implementation when turns to their organization. It is high time for the management of SUMAJKT to use the results of the research as the beginning of implementing BSC. Hence, relevant and appropriate policies and procedures can be developed and implemented for an effective management for improving performance. Keywords: Organizational, Performance, Implementation, SUMA.

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