The Impact of Conflict Management on Doctors’ Job Performance in Muhimbili National Hospital and Dodoma Regional Referral Hospital, Tanzania.

Ngirwa, Charles Cleophace (2021) The Impact of Conflict Management on Doctors’ Job Performance in Muhimbili National Hospital and Dodoma Regional Referral Hospital, Tanzania. Masters thesis, The Open University of Tanzania.

Microsoft Word - Submitted Version Download (690kB)

Abstract

This study investigated the impact of conflict management on doctors’ job performance in Muhimbili national hospital and Dodoma regional referral hospital in Tanzania. Specifically, it explored the causes of conflicts between medical doctors and the government in public hospitals in Tanzania; assessed the consequences of the conflicts on doctors' job performance in public hospitals, and determined the relationship between conflict management and doctors’ job performance in public hospitals. The study builds upon the contingency theory of conflict management to set the research problem at Muhimbili National Hospital and Dodoma Regional Referral Hospital, taking the 2012’s medical doctors’ strike as a case. This study employed a mixed-methods approach whereby, in the first phase, qualitative data were gained through interviewing 22 medical doctors, and in the second phase, 191 doctors responded to questionnaires under quantitative data. The findings from the first phase (qualitative) revealed that insufficient working facilities, unavailability of medicines, patients overcrowding, shortage of staff (Doctors), inconsistency-remunerations and promotions, medical insurance schemes, hardship, and overtime allowance were the main causes of conflict between medical doctors and the government. Moreover, the results indicated that conflict management has a positive significant influence on medical doctor’s job performance and doctor’s cynicism. The results recommend the improvement of medical facilities and the use of compromising and integrating styles of conflict management would enhance Doctors’ well-being and job performance. Keywords: Conflict, Conflict and Management and Job Performance

Actions (login required)

View Item