Examining the Relationship between Reward systems and Employees’ Motivation: A Survey of Employees at Tanzania Revenue Authority.

Mtega, Emarynziana Peter (2021) Examining the Relationship between Reward systems and Employees’ Motivation: A Survey of Employees at Tanzania Revenue Authority. Masters thesis, The Open University of Tanzania.

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Abstract

Health issues have been a problem for Tanzanian community for many years. As such, various health insurance schemes have been introduced in the country, for instance the Community Health Fund (CHF). This study concerned with the effectiveness of Community Health Fund on Heath services of poor communities of Chemba district in Dodoma region in Tanzania. The study investigated the contribution of CHF on the health wellbeing of poor families in Tanzania; examined the quality of health services provided by CHF in Tanzania and find the challenges and solutions facing the fund. The study was guided by the Parasumaran Model (1985). Exploratory and descriptive research designs were used which provided the basis for qualitative and quantitative research approaches. In-depth interviews were used for qualitative responses while survey questionnaires were used for quantitative responses. The quantitative data were analyzed using descriptive statistics through SPSS while the qualitative data were analyzed through content analysis. Findings showed that, CHF had a significant contribution to the wellbeing of respondents. It was also revealed that, though the services exhibited some qualities of services, yet there were some shortfalls in some dimensions of service quality especially safety. Further findings showed that, the services were of low quality partly because of lack of commitment on part of the government and CHF management towards the fund. They also implied that, CHF members do not get a comprehensive health package and hence suffer in treating themselves. It is recommended that, there should be a compressive education to CHF members and increase government commitment to the fund and change of policies that would favor members. Keywords: Health, Community health, health Insurance, Effectiveness.

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