Effects of Theory of Execution on the Implementation of Automated Teller Machines Projects in Tanzania: A case of Stanbic Bank; Dar es salaam.

Yatera, Christina (2021) Effects of Theory of Execution on the Implementation of Automated Teller Machines Projects in Tanzania: A case of Stanbic Bank; Dar es salaam. Masters thesis, The Open University of Tanzania.

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Abstract

The study examined the effects of theory of execution on the implementation of automated teller machines (ATMs) project at Stanbic bank; Dar es Salaam. Cross-sectional research strategy was employed with questionnaire and interview guide used to solicit information. A sample size of 40 respondents was utilized. Quantitative data were edited, coded and analysed descriptively thorough the application of Statistical Package for Social Sciences where frequencies and percentages were obtained. Qualitative data were analysed through content analysis. The findings showed that the theory of execution focused on decision and communicating assignment that enabled Stanbic bank focus on personnel in executing the implementation of ATM project from the fact that there have been efforts to enhance the existence of reliable communication infrastructure when customers utilize ATMs something that attracted more customers. Moreover, the impact of strategy execution in implementing ATMs project at Stanbic bank contributed in managing security of ATMs resulting into developing alternative ATMs use with appropriate measures taken against ATMs fraud challenges. However, the operations done in executing the implementation of ATMs project at Stanbic bank; resulted into management of cash for use, influenced the reliability of ATM to deliver quality services, impacted on ATMs service monitoring to improve the availability of ATMs network as well as increasing the speed of service provision. It is concluded that all these influenced satisfaction of banks’ customers using ATMs that replaced human deployment something that reduced cost and increased profit and customer’s satisfaction. Keywords: Theory of Execution, Automated Teller Machine, Project, Implementation

Item Type: Thesis (Masters)
Subjects: 300 Social Sciences > 300 Social sciences, sociology & anthropology
Divisions: Faculty of Business Management > Department of Marketing and Entrepreneurship
Depositing User: Khadija Katele
Date Deposited: 05 Jan 2023 10:32
Last Modified: 25 Jan 2023 07:13
URI: http://repository.out.ac.tz/id/eprint/3204

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