The Effectiveness of One Stop Border Post (OSBP) Model On Minimizing Border Delay in Tanzania: A Case Study of Holili Border.

Mawi, Stephen Stephen (2020) The Effectiveness of One Stop Border Post (OSBP) Model On Minimizing Border Delay in Tanzania: A Case Study of Holili Border. Masters thesis, The Open University of Tanzania.

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Abstract

The objective of this study was to investigate the effectiveness of One Stop Border Post model on minimizing border delays in Holili. The study used a Case study design. A sample size of 85 respondents was used, who filled the questionnaires on either side of the the boder and 9 officers from diffrent agencies. The study used purposive and convenience sampling procedures while the data was collected using structured questionnaires and interviews methods. The study found that most of the respondents were satisfied with the communication of the immigration officers. The reults further found that the introduction of One Stop Border Post did not minimize interogation at the borders and that intense scrutiny caused a lot of delays, Further the finding showed there was collaborative network among the security officers although the security officers were found not helpful whenever the respondents were faced with problems of delay. The findings also found that the management agencies did not pay attention to trade facilitation. However there was proper coordination among the management officers and they were concerned whenever the respondents experienced delays. The study recommended all the One Stop Bordre Post should ensure there is better flow of information in the immigration officers and that the officers should intensify customer care. Security in the One Stop Border Post should minimize interrogation in the borders and become more helpful to the customers. Lastly management in all One Stop Border Post should be the responsibility of the governments of East African Community in order to ensure that management agencies pay attention to trade facilitation and to increase their concern in case of delay.

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