The Efficacy of the Regulatory Authorities in Dispute Resolution in Telecommunication Industry in Tanzania, The Case Study Of Tanzania Communication Regulatory Authority

Godlays, Nelly (2011) The Efficacy of the Regulatory Authorities in Dispute Resolution in Telecommunication Industry in Tanzania, The Case Study Of Tanzania Communication Regulatory Authority. Masters thesis, The Open University of Tanzania.

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Abstract

This study examines the dispute resolution in Tanzanian telecommunication industry. Telecom is the backbone of the economy of every country, Convergence nature and the internet has changed completely the way telecom sector operates. Changes brought by SAP’s and the move from state monopoly to private ownership of telecommunication industry and free market economy has brought a feeling of ownership and protection of interests. This has increased disputes tremendously. Although the Government has set mechanism for dispute settlement, there are factors that hinder its efficiency. Effective mechanism of settling disputes is vital to enhance smooth transition to liberalized telecom sector. More effort is required ensure fair playing field to players on one hand and to sensitize and raise awareness among consumers of telecom services and products in the other, so that they can fight for their rights. The main argument advanced in the study is the implementation of legal framework and the efficacy of Telecommunication dispute Resolution in Tanzania. An overview of both official and non official dispute settlement, local and international jurisdiction was also made. Finally the research findings are also analyzed and discussed herein.

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