The Assessment of the Impact of Human Resource Planning and Service Delivery in local governments in Tanzania, A case of Kinondoni Municipal Council

Mikongo, Angela (2020) The Assessment of the Impact of Human Resource Planning and Service Delivery in local governments in Tanzania, A case of Kinondoni Municipal Council. Masters thesis, The Open University of Tanzania.

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Abstract

This research on assessment of the effectiveness of human Resources Planning and service delivery in Local governments in Tanzania has been carried out in Kinondoni Municipal Council (KMC) in Dar-es-salaam region. This study is aimed at understanding fully the challenges facing HRP and Service Delivery to the local governments in Tanzania. There are some challenges facing HRP which are more directly connected to the value underpinning the operations of the public services and organizations. Some of these problems include wrong perception of some people that people are available in abundance in our labour supplies economy, then why to spend money and time in forecasting human resources? Another problem in HRP is that the demand for and supply of human resources is not accurate. Various types of uncertainties like labour turnover, seasonal employment, market fluctuations and changes in technology render HRP ineffective. There is a tendency within departments not to involve, or provide limited involvement of the HR component in the strategic planning process this can lead to ineffective HRP in an organization. It has been found that number of male in KMC is greater than female and that most of the employees range between 34 and 57 years of age. The findings reveal that KMC is practicing the HRP the services that are done in the organization related to human resources. Also it was known that KMC fills its gaps by means of external recruitment(58%), promotion(23%), and transfers(19%). In concluding the researcher is proposing the KMC to have the IT section with special software package for the purpose of facilitating the HR department in solving various challenges associated with HR functions and the government must establish special policy to guide different aspects in HR department for example motivation aspect

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