Effectiveness of Employee Training Needs Assessment in the Public Organizations in Tanzania: A Case of Kinondoni Municipality

Kazi, Kassim H. (2020) Effectiveness of Employee Training Needs Assessment in the Public Organizations in Tanzania: A Case of Kinondoni Municipality. Masters thesis, The Open University of Tanzania.

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Abstract

The study was about the assessment on the effectiveness of Employees’ Training Needs assessment (TNA) at Kinondoni Municipality. Specifically, it intended to: address the importance of TNA for employees in public organizations, analyze the challenges facing Training Need assessment in Kinondoni Municipality and to analyze the methods used to identify TNA in public organization. The research employed a cross sectional survey design in which questionnaires and interviews were used as main tools for data collection. The research found that about 70 (78%) of the respondents acknowledged that TNA is of great importance in Kinondoni Municipality. Moreover, training and development methods after TNA at the Municipality are mainly divided in two parts, which are on-the-Job and out-of-the Job Training and Development. However, about 100% of all respondents confirmed that there are a number of problems facing the implementation of TNA especially in carrying out employees’ training and development. These are: budget deficit, employees’ turnover after training and the existence of conflicts between management and subordinates as results of TNA. In order to attain effectiveness and efficiency in TNA and employees’ training and development programs, different recommendations were made. Such recommendations includes creating employee’s awareness on TNA, developing a training and development policy which will be different from that of President’s Office-Public Service Management (PO-PSM) to be used only for Regional Administration and Local government (RALG) employees, fostering a learning culture within the municipality and making some improvement in Open Performance Review and Appraisal System (OPRAS).

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