Evaluation of Employees Training Programmes in Improving Work Efficiency: The Case of Tanzania Electric Supply Company

Ngowi, Dominica F. (2020) Evaluation of Employees Training Programmes in Improving Work Efficiency: The Case of Tanzania Electric Supply Company. Masters thesis, The Open University of Tanzania.

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Abstract

This study involved making an evaluation of employees training programme in improving work efficiency focusing on the Tanzania Electric Supply Company Ltd (TANESCO) as the case study. Three objectives were to be achieved namely; to analyze the factors influencing development of training programme for employees, to evaluate the common methods used in training employees and to analyze the effects of training programme for employees in improving work. The samples of 92 employees were determined using non-probability sampling technique. The primary data was gathered by administering closed ended questionnaire and data analysis adopted quantitative method with the aid of descriptive statistics and SPSS program version 20. The finding results indicated that the planned factors specifically desire to move into new technology or enter into new businesses were the most influential factors of employees training in the company followed by unplanned factors specifically preparing employees for replacement of the resigned, died or ill employee and an anticipated factors such as expected retirement of jobholders and foreseeable change of technology. The on-the-job training method was common in training employees of the company specifically using job instructions and orientation. Effects of training on employees’ efficiency included equipping employees with knowledge, skills and abilities needed to meet deadlines and exposing employees into new ways or best practices of accomplishing work timely. From the results, it was learned that customer dissatisfaction with the services of the company was the result of training employees in many courses not related with customer service. This is because employees of company attended at least one training course though majority were not able to provide services to their clients timely. Therefore, the researcher recommends that in order the company to improve efficiency of employees specifically in the provision of the timely services to clients, the training programmes must be devised by including customer service courses into training programmes.

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