Effect of Functional Flexibility on Organizational Performance in the Public Sector.

Gambishi, Joyce Phillipo (2020) Effect of Functional Flexibility on Organizational Performance in the Public Sector. Masters thesis, The Open University of Tanzania.

PDF - Submitted Version Download (537kB)

Abstract

The study aimed at determining the effect of functional flexibility on organizational performance in the public sector. It sought to find out the implementations of functional flexibility and its influence to employee performance. The main objective of the study was to find out the effect of functional flexibility to organizational performance in the public sectors. The major theory used in the research was Social exchange theory which expresses performance as the outcome of an exchange practice. The theory was used to link the mutual organization employee relationship towards meeting satisfaction of each part for attaining high performance. The study was guided by four research questions which focused on how functional flexibility is implemented in Immigration Department, the extent functional flexibility contribute to employee’s performance, hindrances that undermine practise of functional flexibility in the department and the relationship of the existing performance and the practise of functional flexibility in the department. In the study quantitative approach was used and 70 respondents were included. Data was obtained through questionnaires and the use of descriptive analysis. The research found out that there are diminutive implementations of functional flexibility in the organization hence lowering organizational performance and unachieved organizational competitive advantage. Immigration Department should enhance implementations of functional flexibility by enhancing communication process, intensify access to information, restructure of jobs designs and rotations, increase in motivation and invest in human resources. This is because functional flexibility powerfully persuades high performance of employee and influence organizational performance if practised effectively. Keywords: Functional, flexibility, organizational performance.

Actions (login required)

View Item