Effects of Job Stress on Employees’ Performance: A Case of Kilimanjaro International Airport.

Nyunza, Naomi Juma (2020) Effects of Job Stress on Employees’ Performance: A Case of Kilimanjaro International Airport. Masters thesis, The Open University of Tanzania.

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Abstract

This research aimed at assessing the effects of job stress on employees’ performance at Kilimanjaro International Airport. The study specifically identified the factors causing stress among KIA employees. The study examined the relationship between job stress and employees’ performance and it identified strategies to be used to reduce stress among KIA employees. The study employed a case study design and adopted a systematic random and purposive sampling to generate a sample of 71 respondents from a population of 250 staff. Questionnaires and interviews were the main data collection instruments used. Data were analysed using descriptive statistics as well as Pearson Correlation Method with the aid of SPSS programme (Version 20). The study found out that job stress affect employees’ performance in the organization. Individuals experiencing stress tend to focus on the unpleasant feelings and emotions rather than on the task at hand and this affects their performance. The findings further indicated that a major source of stress is the monotonous and non-interesting jobs being performed by employees in the organization. KIA needs to make sure that responsibility, recognition,opportunity for achievement and advancement, or improving core job characteristics, such skill variety, task identity, task significance, autonomy, and feedback may lead to motivation, feeling sense of responsibility, and utilizing maximum capability are in placeso as to reduce work stress. Keywords: Job stress, employee performance, organization, Kilimanjaro International Airport

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