The Effect of Managerial Leadership Style on Waitresses’ Work Performance in the Hotel Industry in Tanzania: A Case of Mpanda Star Hotels.

Akwilin, Yustin (2020) The Effect of Managerial Leadership Style on Waitresses’ Work Performance in the Hotel Industry in Tanzania: A Case of Mpanda Star Hotels. Masters thesis, The Open University of Tanzania.

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Abstract

The study aimed at investigating the effect of managerial leadership style on waitresses’ work performance in the hotel industry in Tanzania. The study was guided by transactional leadership theory first described by Max Weber in 1947 and three objectives namely, to examine how autocratic leadership style affects waitresses’ job attendance at Mpanda hotels, to examine how democratic leadership style affect waitresses’ job commitment in the provision of quality services at Mpanda hotels and to examine how laissez-faire leadership styles affect waitresses’ work effectiveness in achieving high productivity at Mpanda hotels. Mixed research was used covering quantitative and qualitative research approaches based on the survey research design consisting of a sample of 64 hotel mangers and waitress drew from 80 populations. Hotel managers were consulted directly due to their positions whereby waitresses were randomly picked in their hotels for the study. Collection of data involved; interview, questionnaire, and documentary review. The findings revealed that the autocratic leadership style affects waitresses’ job attendance at Mpanda hotels. Again democratic leadership style has a positive effect on waitresses’ job commitment in the provision of quality services. Finally, leaders who applied laissez-faire leadership styles showed mixed results with regard to waitresses’ work effectiveness. The study concludes that effective waitress’ performance depends on the style of leadership. The study recommends that a mixture of leadership styles should be used depending on different work situations. Keywords: Managerial Leadership Style, Waitresses’ Work Performance, Mpanda Star Hotels, Tanzania

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