The Impact of Performance Management on Effectiveness of Public Sector Service Provision in Tanzania: The Case of Uvinza District Council.

Mrindoko, Mwanamvua Bakari Hoza (2020) The Impact of Performance Management on Effectiveness of Public Sector Service Provision in Tanzania: The Case of Uvinza District Council. Masters thesis, The Open University of Tanzania.

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Abstract

This study assessed the Impact of Performance Management on Effectiveness of Public Sector Service Provision in Tanzania: the Case of Uvinza District Council. To recap, the study was premised on three specific objectives, that is, to investigate awareness of Uvinza DC employees on Performance management and its forms, to assess the impact of promotion and compensation on Performance, and to establish measures for provision of quality public service at Uvinza. This study used a descriptive research design, and employed purposeful and random sampling to ensure representativeness. Questionnaire, and interview were used to 47 respondents picked from various departments, also documentary review was done. Both qualitative and quantitative data analysis methods were applied and descriptive statistical tools, specifically SPSS version 20 facilitated the assessment of variables. The findings indicated that awareness of employees to Open Performance and Review System (OPRAS) is more prevalent and is influencing PMS. The study further indicates the fact that employee promotion and compensation have been instrumental for PMS in ensuring that staff adheres to work ethics and a renewed morale among the civil servants. The study concluded that the whole essence of PMS to be aimed at improving the efficiency and effectiveness in the public sector, by ensuring better service delivery. Lastly, recommended the government as a whole to provide serious monitoring mechanisms that may be addressed to public sector performance to ensure more improvement, efficiency and effectiveness in the delivery of quality services. Keywords: Performance Management, Public Sector, promotion, Compansation.

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