The Impact of Human Resource Training and Development in Creating Competitive Advantage in the Tanzanian Banking Sector: The Case of Exim Bank Tanzania Limited.

Mwandiga, Subilaga (2020) The Impact of Human Resource Training and Development in Creating Competitive Advantage in the Tanzanian Banking Sector: The Case of Exim Bank Tanzania Limited. Masters thesis, The Open University of Tanzania.

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Abstract

Human resources training and development has been identified by various scholars to be crucial to an organization. Training activities that focus on creating competitive advantage are important for a bank or any organization operating in a dynamic and competitive business environment. This study explored the impact of human resources training and development on creating competitive advantage in the banking sector in Tanzania. The case bank for the study was Exim Bank Tanzania Limited. Data were collected using questionnaire survey and interviews to the selected employees and key persons in the human resource directorate. The data analyzed using Microsoft Exel-2007 intergrated package on a personal computer and the SPSS software. The study found that human resources training and development greatly affects the bank’s ability to create competitive advantage and hence has direct effect on performance as well. Furthermore, the study revealed that human resources training and developing activities that consider employees’ needs, knowledge and skills gaps are expected to produce higher impact results on the bank’s competitive advantage. These activities play a key role in the bank’s products and services design, employee commitment and creating tacit knowledge that is only for the particular bank. The effect of human resources training and development was also discovered to result into increase in sales, profitability, customer loyalty, effective problem solving and non-financial and financial organizational performance. The study recommends that banks and all other organizations need to develop strategies for and around the adoption of human resource training and development practices for creating competitive advantage for their own survival. Keywords: Training, Development, Human Resource & Competitive.

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