The Impact of Privatization on Telecommunications Efficiency in Tanzania: The Case of Tanzania Telecommunication Company Limited

Mramba, Joseph R. (2011) The Impact of Privatization on Telecommunications Efficiency in Tanzania: The Case of Tanzania Telecommunication Company Limited. Masters thesis, The Open University of Tanzania.

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Abstract

This study examined the impact of privatization on efficiency in telecommunication industry, the case being TTCL. Specifically, the study aimed at examining the extent to which technological change, quality of staffing and restructuring leads to TTCL efficiency. This study used both quantitative and qualitative techniques. The Statistical Package for Social Sciences (SPSS) tool was used in analysing the data. The findings of the study reveal that TTCL evidently is efficiency in terms of technology although there is a competition from other major telephone operators in Tanzania. TTCL is still the sole provider of landline telephone services in Tanzania. It operates on CDMA2000 1X technology with operating frequency band of 800 MHz and have mandatory to national optic fiber network. Moreover, the findings reveal that in this competitive environment TTCL has managed to deliver an intelligent Network platform such as, prepaid services, a Voice mail System, a Short Message Service Centre, Customer Care and Billing system. All these have allowed best speed mobile data services across the country. The study has also recommended a number of issues for the success of the Company. Implications of the findings is to caution the government and TTCL privatization; on well defined policy which specify conditions of the contract, well set goals of the privatization like network expansion, introduction of new technology, stated number of worker’s and company structure to fulfill the mission.

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