An Assessment on Counseling at Workplace and Employee Performance”: A Case Study of Babati Urban District.

Lutkam, Joanitha (2020) An Assessment on Counseling at Workplace and Employee Performance”: A Case Study of Babati Urban District. Masters thesis, The Open University of Tanzania.

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Abstract

This study assessed workplace counseling and its impact on employee performance in public sector. The study was conducted in Babati Town council, focused on examining three research objectives: the extent organization provides counseling services to its employees, to assess the effect of workplace counseling on work performance and to assess the usefulness of workplace counseling on employee performance. The study used qualitative data collection and data analysis approach, used interview to gather information from administrative staff and non administrative staff. A total of 54 respondents were involved. The findings revealed that workplace counseling was only provided after problem emerge, and the reason for that is public organizations do not have professional counselors, budget constrain and also because of lack priority from top management regarding counseling services to employees. It is noticeable that Human Resource Manager and Heads of Department are responsible for counseling services and employees receive counseling mainly in disciplinary matters, organization change, challenges on accomplishing organization goals and problems related to performance. Also revealed that, workplace counseling improves employee performance, the justifications from respondents were as follows: it helps employees to change their behavior, it reduces complaints and violence, it is a source of motivation, it creates better relationship between employer and employees and it helps organization attain its objectives. Few respondents did not found workplace useful because the organization does not provide counseling for personal or family problem of an employee which can affect employee performance. Staff shows preferences for internal workplace counseling and in public sector organization, trade unions such as CWT and TUGHE offer counseling to employees.

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