Factors Influencing Employees’ Satisfaction: A Case of Dodoma City Council, Tanzania

Abraham, Scholastica Tibitha (2019) Factors Influencing Employees’ Satisfaction: A Case of Dodoma City Council, Tanzania. Masters thesis, The Open University of Tanzania.

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Abstract

The study examined the factors influencing employees’ job satisfaction, a case study of Dodoma City Council. Specific objectives were: to evaluate the job-related factors determining employees’ job satisfaction and to analyse non-job-related factors determining employees’ job satisfaction. A sample size of 180 respondents was used. The data collection methods used were interview, questionnaire and documentary sources, narrative and content analyses were used to analyse interview and documentary data while descriptive and inferential statistics were used to analyse questionnaire data. The findings indicate that 90% of the respondents were dissatisfied with non-job-related factors while. Dissatisfaction was even higher for job-related factors, with 98% of responses. The job-related factors influencing employees’ satisfaction were, inter alia: Meeting performance objectives, opportunities for career growth, a accomplishments in the jobs, among other aspects. The non-job-related factors influencing employees’ satisfaction were: first, wellbeing factors such as good working relation with fellow employees, supportive supervisors and conducive work environment; second, the organisation factors such as job security, fairness in training opportunities, good communication flow and availability of information; and third, were the rewards and development factors such as promotion, fairness in rewards and sanctions, and good (reasonable) salary. The study concludes that both job-related and non-job-related factors were important in influencing employees’ job satisfaction. It is recommended that DCC takes stock of the aspects the employees find dissatisfying and take action to address them. Also, to keep the workforce satisfied, the Council is advised to provide both job-related and non-job-related entitlements.

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