Challenges Facing Maritime Passengers on Service Provision at Malindi Port, Zanzibar

Zubeir, Haji Ali (2018) Challenges Facing Maritime Passengers on Service Provision at Malindi Port, Zanzibar. Masters thesis, The Open University of Tanzania.

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Abstract

Maritime transport is now recognised as one of the most important means of facilitating movement of people and goods in the country. Improvement in maritime service provision, removal of restriction in the importation of goods and services, the elimination of entry barriers have provide an incentive for private sector involvement in the marine transport market. However there is arising a challenge to improve quality of services they providing in order to win the maritime passengers. The way that private sector handling passengers’ problems including how they give personal attention to them visual appealing facilities and willingness to help passengers are the areas need to be improved. The general objective of the study was to assess the challenges facing maritime passengers on service provision, taking Malind port as case study and method used in collecting required information for the study was questionnaire. The data was analyzed using descriptive statistics, the study revealed that there were absence of enough space for arrival passengers ,despite of available of cargo /luggage devices for discharging but unsafe for people who operate it ,Most of ship owners are against of rules and regulations, in adequate of proper skills and knowledge to some stakeholders, Port allows unauthorized people to inter in the port Crowd of people during embarkation and disembarkation, Everyone pretend as having enough awareness on maritime issues compare to the others. Purchasing of boat ticket, loading and unloading passenger, responsiveness and assurance proved to have significant effect on passenger’s satisfaction. The finding indicates that maritime passengers are satisfied with maritime service provided at Malind port.

Item Type: Thesis (Masters)
Subjects: 600 Technology > 658 Gerneral management
Divisions: Faculty of Business Management > Department of Leadership and Governance
Depositing User: Mr. Administrator OUT
Date Deposited: 22 Nov 2019 13:08
Last Modified: 22 Nov 2019 13:08
URI: http://repository.out.ac.tz/id/eprint/2343

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