Zubeir, Haji Ali
(2018)
Challenges Facing Maritime
Passengers on Service Provision at Malindi Port, Zanzibar.
Masters thesis, The Open University of Tanzania.
Abstract
Maritime transport is now recognised as one of the most important means of
facilitating movement of people and goods in the country. Improvement in maritime
service provision, removal of restriction in the importation of goods and services, the
elimination of entry barriers have provide an incentive for private sector involvement
in the marine transport market. However there is arising a challenge to improve
quality of services they providing in order to win the maritime passengers. The way
that private sector handling passengers’ problems including how they give personal
attention to them visual appealing facilities and willingness to help passengers are
the areas need to be improved. The general objective of the study was to assess the
challenges facing maritime passengers on service provision, taking Malind port as
case study and method used in collecting required information for the study was
questionnaire. The data was analyzed using descriptive statistics, the study revealed
that there were absence of enough space for arrival passengers ,despite of available
of cargo /luggage devices for discharging but unsafe for people who operate it ,Most
of ship owners are against of rules and regulations, in adequate of proper skills and
knowledge to some stakeholders, Port allows unauthorized people to inter in the port
Crowd of people during embarkation and disembarkation, Everyone pretend as
having enough awareness on maritime issues compare to the others. Purchasing of
boat ticket, loading and unloading passenger, responsiveness and assurance proved
to have significant effect on passenger’s satisfaction. The finding indicates that
maritime passengers are satisfied with maritime service provided at Malind port.
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