Kahyarara, Edesia
(2018)
Factors influencing Labour
Turnover in Banking Sector Tanzania: Case Study National Bank of Commerce
(NBC).
Masters thesis, The Open University of Tanzania.
Abstract
Present study intends to investigate factors affecting employees’ turnover in banking
sector in Tanzania by focusing on the National Bank of Commerce (NBC) as a case
study. The place of the study was in Dare salaam city in Ilala municipal using
convenience sample of 100 respondents. Secondary and primary tools data
collections were used in the survey. Primary data tools included questionnaire and
interviews whereas secondary tools involved documentary analysis. The result of the
study revealed that poor career development, low salary, unattractive work
environment and availability of the new job as well as job stress are the main factors
that contribute to high labour turnover at NBC contributing to an average of 10
employees’ turnover per month. Further, trend of labour turnover in the period of
nine years showed total of 1158 employees’ turnover equivalent to 129 employees’
turnover per year. The study also discovered the important relationship between
factors affecting employed staff turnover and the level of labour turnover. Based on
the results or findings the studies recommend that the bank should impose
employees’ good retention strategies such as promotion, training and career
development, and rewards systems.
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