Chacha,, John Joachim
(2018)
Factors Affecting Employees Motivation at Urban Water Supply and Sanitation Authorities in Tanzania: A Case of Tabora Urban Water Supply and Sanitation Authority.
Masters thesis, The Open University of Tanzania.
Abstract
The study analyzed the Factors affecting employees motivation at the Urban Water Supply and Sanitation Authorities in Tanzania by using a case of TUWASA. Specifically the study aimed at assessing the level of motivation for the employees in the case organization as well analyzing the intrinsic and extrinsic motivation factors affecting the employees. The study population involved 55 respondents from the organization. The descriptive research design was employed by the study while questionnaire and interview methods were used to collect data. The collected data were analyzed by the use of descriptive statistics. The findings of the study stipulated that, the majority of the employees (74.5%) at TUWASA were highly motivated with their jobs. The intrinsic motivational factors consistent with Herzberg’s Two Factor such as recognition, the work itself, responsibility, advancement, growth and achievement were found to affect employee motivations. Similarly, the extrinsic factors such as Salary, Working condition, Company policy and administration, Supervision and Interpersonal relationships were found to affect motivation of employees at work. The study recommends the organizations’ consideration of both intrinsic and extrinsic motivational factors in their motivation policies and strategies. It also recommends the incorporation of motivation plans in the organizational human resources planning, Management awareness of the differences among the employee, ongoing trainings for managers and provision of sufficient resources to meet the costs of motivation. The study recommends further studies to be conducted in this area so as to extract more intrinsic and extrinsic motivational factors that possibly this study did not cover. Such studies should also investigate whether all employees in work organizations can be motivated or whether some employees cannot be motivated at all regardless of the great efforts that the organizations can exert to make them motivated.
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