Evaluating Employees Job Performance After Training and Development in Public Sector Organizations

Masudi, Mwajuma S. (2018) Evaluating Employees Job Performance After Training and Development in Public Sector Organizations. Masters thesis, The Open University of Tanzania.

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Abstract

This study evaluated employees’ job performance after training and development in public sector organizations in Tanzania with a focus on the Bank of Tanzania. The specific objectives were to; to assess (i) the effects of training and development programs on employee job performance at the Bank of Tanzania (ii) the factors facilitating to and or hindering the effectiveness of training and development programs in employee job performance. The study adopted a case study design research method and used purposive sampling procedures to select respondents. The sample size for the study included 120 staff purposefully selected from among 792 staff at the Bank of Tanzania headquarters. A questionnaire was administered to low and middle level staff for them to freely express their opinion. Face to face interviews were administered to senior managers to gather their perceptions on the management of training and development programs at BoT. The study findings indicate that training and development programs have had some effects on employee job performance but could have had major impact if they were preceded by training needs assessments and employee performance assessment. Even where training and development programs were responding to technological changes and other factors, the study findings confirm that training needs assessment are important to align training design and content to employee job performance requirements. Limited use of TNA result by BoT Learning department limit the positive impact of learning and development programs on employee job perfomance. Henceforth, the study recommended that policy makers should review the organization training policy in order to ensure that training and development programs offered to staff are informed by employee performance appraisals and training needs assessment. Aligning training and development programs to employee performance appraisal and training needs assessment is likely to t add value to the overall organization objectives.

Item Type: Thesis (Masters)
Subjects: 600 Technology > 658 Gerneral management
Divisions: Faculty of Business Management > Department of Leadership and Governance
Depositing User: Mr Habibu V. Kazimzuri
Date Deposited: 11 Oct 2018 08:24
Last Modified: 11 Oct 2018 08:24
URI: http://repository.out.ac.tz/id/eprint/2231

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