Examining the Impact of Training and Development on Employees Performance in Public Sector: A Case of Tanzania Telecommunication Company Limited (TTCL)

Licombe, Lucy C. (2018) Examining the Impact of Training and Development on Employees Performance in Public Sector: A Case of Tanzania Telecommunication Company Limited (TTCL). Masters thesis, The Open University of Tanzania.

[img] PDF - Submitted Version
Download (907kB)

Abstract

The aim of the study was to examine the impacts of training and development on the employee’s performance in the public sector, specifically at TTCL Head Quarters. The study employed a cross-sectional design to measure the specific entity of interest. A purposive sampling technique was employed, whereby data were collected through self-administered questionnaires, in order to gather all the information as it suited the purpose of this study. The study revealed that staffs at the TTCL are periodically have been attending training and development programs that have contributed to the improvement of the skills and hence increase in performance. Further, the results have shown that periodic training and development programs to staff has a positive contribution to increased motivational level and hence foster teamwork spirit which has a direct contribution to increased productivity. Moreover, the results show that training bridges the gap between the job requirements and skills needed to perform the duties outlined in the job requirements and hence increase performance. Generally, the findings of the study indicate the role training and development can have to improve employee’s performance through skills development that is necessary for employees to execute their duties.

Item Type: Thesis (Masters)
Subjects: 600 Technology > 658 Gerneral management
Divisions: Faculty of Business Management > Department of Leadership and Governance
Depositing User: Mr Habibu V. Kazimzuri
Date Deposited: 08 Oct 2018 11:34
Last Modified: 08 Oct 2018 11:34
URI: http://repository.out.ac.tz/id/eprint/2186

Actions (login required)

View Item View Item