Assessing the Relationship Between Human Resources Planning and Employee Performance in Tourism Industry: A Case Study of Hyatt Regency Kilimanjaro Hotel

Anastazi, Stella (2017) Assessing the Relationship Between Human Resources Planning and Employee Performance in Tourism Industry: A Case Study of Hyatt Regency Kilimanjaro Hotel. Masters thesis, The Open University of Tanzania.

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Abstract

The study aimed at assessing the relationship between human resources planning and employee performance at Hyatt Regency Kilimanjaro hotel. The study was conducted amongst employees of Hyatt hotel located in Dar es Salaam, Tanzania. The study employed descriptive research design and the target population comprised of 75 employees. A case study technique was used with primary data collected through structured questionnaire distributed to 60 employees and an interview conducted to 15 key informants. The findings were presented in form of tables. 72% of respondents mentioned that the Hotel considers people with past experience and hotel knowledge for employment then in house training on product and soft skills were conducted through job rotations, assimilations and role play to boost the workability of employees as established by 88% of respondents. Induction programs are used as part of employee retention and succession planning was conducted through careful selection and mentoring of a successor for a period of up to two years as mentioned by 65% of respondents. The study concluded that, there is a positive relationship between human resources planning and employee performance. It is therefore recommended that the hotel should ensure that all other human resources planning factors that may affect the employee’s performance are addressed so that their performance will be maintained.

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