The Factors Affecting Enrollment of Members in Health Insurance Services. The Case of NSSF SHIB – Temeke Region

Choka, Masanyika Esmail (2017) The Factors Affecting Enrollment of Members in Health Insurance Services. The Case of NSSF SHIB – Temeke Region. Masters thesis, The Open University of Tanzania.

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Abstract

This research study aimed at exploring the factors affecting the enrollment of NSSF members in health insurance services whereby it was conducted in Temeke which is among big regions in NSSF operations. The statistical data noted within a range of three years from 2013 to 2016 show that only 29.32 percent of the registered members have been enrolled with SHIB, despite the fact that SHIB services are offered freely to the members and their dependants (spouse and children under 21 years) after their three months remitted statutory contributions to the Fund. Due to this scenario, it resulted the researcher to conduct this research study focusing on identifying the level of members’s awareness of the services, examining the members’s perception of the service quality and procedures used in the rendered services. A sample of 110 respondents which included 100 NSSF members and 10 staff was selected and used in the study. Exploratory research design with the adoption of survey strategy accompanied by both qualitative and quantitative methods in collecting primary and secondary data were used in the study.The study findings revealed the presence of shortcomings which included the lack of awareness to the members on the SHIB package services; perception of low quality of SHIB services by NSSF members; and the long manual procedures in the current SHIB services which cause inconveniences to NSSF members. The research study has therefore, recommended to the NSSF Temeke regional management to increase efforts in the awareness campaigns to the members through seminars, TV and radios; improvement of the services qualities and procedures to encourage members to perceive positively the benefits of the rendered health care services to them through SHIB package.

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