Consumer Protection Under The Tanzania Telecommunication Laws, Policy And Regulations: A Case Study Of Tanzania Communications Regulatory Authority

Moringi, Resto Consolatha (2011) Consumer Protection Under The Tanzania Telecommunication Laws, Policy And Regulations: A Case Study Of Tanzania Communications Regulatory Authority. Masters thesis, Open University of Tanzania.

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Abstract

This research assessed the Telecommunication Laws, Policy and Regulations in protecting Telecommunication Consumer in Tanzania taking the Tanzania Communications Regulatory Authority as a case study. The aforementioned Regulator above has been selected as it is the overseer of all communication matters in Tanzania. The objective of the study was to assess to identify lacunas/gaps in existing Telecommunication laws, policy and regulations in protection of telecommunication consumers; to assess implication of the gaps in the telecommunication laws, policy and regulations in protection of telecommunication consumers and to recommend ways of improving the telecommunication laws, policy and regulations to protect telecommunication consumers. The research was based on case study approach whereby various reports, literatures and interviews on consumer protection in Telecommunication sector were assessed. During Literature review it was observed that a lot has been written on consumer protection but few studies were done on the assessment of consumer protection in the Telecommunication Laws, Policy and Regulations. Findings revealed that there lacunas/gaps in the existing Telecommunication Laws, policy and Regulations which the telecommunication operators take advantage of and in the end consumers end up carrying the burden of the gaps left in the laws, policy and regulation. It was concluded and recommended that policies, laws and regulations guiding the telecommunication should not only aim at promoting broad, reliable and efficient provisions of telecommunications service in the country but also take into account the issue of consumer protection.

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