The Effects of Motivation on Employees' Performance: A case Study of Tanzania Postal Bank, Shinyanga Region

Punjila, Eugenia Pauline (2017) The Effects of Motivation on Employees' Performance: A case Study of Tanzania Postal Bank, Shinyanga Region. Masters thesis, The Open University of Tanzania.

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Abstract

Organizations world all over are competing to survive. They do so by motivating employees. But the situation has not been the same everywhere. It is in this view that this study was conducted to assess the effect of motivation in employees’ work performance at TPB in Shinyanga region. A case-study approach was adopted for the study used. The research is supported by Abraham Maslow Hierachy of Needs Theory. The study population was 100 employees from the three branches of TPB as per payroll in Shinuanga Region. The sample size was 45 purposively chosen from the population. The research used questionnaires, interview and observation as the primary source of data while secondary data were from various reports and publications of TPB. The data obtained were both qualitatively and quantitatively analysed using SPSS version 19 and the research findings presented in percentages and tabulation. The study found that, motivation improves employees’ performance, furthermore valuable reward is a preferred motivation strategy, and moreover there is a direct link between motivation and employees’ work performance. It has also been found that motivation packages at TPB Shinyanga Region are not adequate. This was evident in the non-availability of residential accommodation and transport for staff though senior members enjoy professional allowance. The study therefore recommends Mausner and Snyderman’s (1959) approach that not all individuals are the same, so each one should be motivated using different strategies, e.g. one employee may be motivated by valuable reward while others may be motivated by non-valuable reward or a better work environment.

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