The Influence of Supervisor Employee Relation on Employees Performance in Hospitality Industry, the Case of Dar es Salaam

Majule, Adeline Nehemiah (2017) The Influence of Supervisor Employee Relation on Employees Performance in Hospitality Industry, the Case of Dar es Salaam. Masters thesis, The Open University of Tanzania.

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This study explored the influence of supervisor – employees‟ relations on job performance among hotels in Dar es Salaam City which involved 44 male and 76 female, purposive sampling was adopted to select 120 respondents from which data was collected. Furthermore, various methods of data collection such as in depth interview, administered questionnaire and focus group discussion were applied to obtain data from the respondents. A researcher used thematic analysis to analyse qualitative data and statistical package for social science (SPSS) to analyse quantitative data. The findings showed that employee‟s perception had effects on employees‟ relations where the work performance or productivities were affected positively or negatively depending on the perception of employees to their supervisors. It was found that perceptions of employees on their relationships with managers/supervisors was positive, and friendly to the large extent hence contributed to good performance of the work force. On supervisors‟ strategies to strengthen relationship with employees, the research found out that employees were being awarded financial bonus and recognition to motivate good performance. The study recommended that Hotels supervisors/managers should continue practices that motivate employees to remain friendly and work hard to improve productivities or job performance. Conducive working environment, training, good salary, recognition from Management, and good career development should be priority for hospitality industry. Hotels should make a clear channel for information flow for employees regarding job performance for all employees and suggestion scheme regardless of job position. This will make employees feel valued and trusted by their managers.

Item Type: Thesis (Masters)
Subjects: 600 Technology > 658 Gerneral management
Divisions: Faculty of Business Management > Department of Leadership and Governance
Depositing User: Mr Habibu Kazimzuri
Date Deposited: 03 Oct 2018 15:11
Last Modified: 03 Oct 2018 15:11

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