The Role Organizational Culture on Quality Management: A Case Study of Bukombe District

Mwalyoyo, Anthony Mathias (2017) The Role Organizational Culture on Quality Management: A Case Study of Bukombe District. Masters thesis, The Open University of Tanzania.

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Abstract

The aim of this study was to examine the role of organizational culture on quality management at a Cooperative Rural Developmental Bank and a National Microfinance Bank in Bukombe district in Geita region. This study used a case study research design and descriptive research design where the population of the study consisted of customers and employees from the two banks. The researcher used random and purposive sampling technique to draw a sample size of 110 respondents; data was collected through an interview and questionnaire where the percentage and frequencies revealed the outputs of descriptive statistical analysis and appear in tables. The findings show that 80% argued that organization culture has a great influence on organizational quality management as it dictates how things are done in the organization. The study further reveals that at CRDB and NMB customers and employees agree that almost all the variables of culture such as organization’s philosophy, work environment, management and communication style play importance role in their performances and organizational management. This is due to the fact that employees desired to work in environment that maximizes their ability to be innovative, creative, and independent, now the study conclude that these organizations they to take organizational culture as the heart of their organizations to reach the organizational goals. This study recommends that organizations need to set out fair rules and practices to promote a non bureaucratic culture. Also they should use effective communication to facilitate the decision making process and informational sharing in their organization.

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