The Role of Good Governance Practices in Enhancing Service Delivery in Public Institutions in Tanzania: The Case Study of the Tanzania Electric Supply Company Ltd

Ali, Saada Ahmed (2017) The Role of Good Governance Practices in Enhancing Service Delivery in Public Institutions in Tanzania: The Case Study of the Tanzania Electric Supply Company Ltd. Masters thesis, The Open University of Tanzania.

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Abstract

This study aimed at finding out the role of good governance practices in enhancing service delivery in public institutions in Tanzania using The Tanzania Electric Supply Company Ltd. The main objective of this study was to assess the role of good governance practices in enhancing service delivery in public institutions in Tanzania. The methodology used to conduct this study was qualitative research design where random sampling method was employed to select respondents. Questionnaires were made use of to gather raw data from the respondents. Secondary data was also used. The data was analyzed using Microsoft excel package and presented using tables. The study found that good governance practices are adhered to at TANESCO. It was also revealed that good governance contribute to quality service delivery at TANESCO. The study further found that good governance practices at TANESCO are hindered by various factors such as bureaucracy, corruption and delays. The study lastly concluded the existence of a relationship between good governance and service delivery. The study recommended that, to improve service delivery at TANESCO, the management of TANESCO should ensure that all TANESCO staff are aware of the principles of good governance and adhere to them in their day to day activities. It was suggested, TANESCO, to pay attention to staff and human resources development strategies with appropriate training packages to enhance knowledge of good governance.

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