An Assessment on the Impact of Employees Absenteeism on Performance in Local Government Authorities: A Case Of Busokelo District Council

Kipangule , Robert Augustino (2017) An Assessment on the Impact of Employees Absenteeism on Performance in Local Government Authorities: A Case Of Busokelo District Council. Masters thesis, The Open University of Tanzania.

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Abstract

The purpose of this study was to make an assessment on the impact of workers absenteeism on perfomance in Busokelo District Council. This concern has been studied within several working areas and departments of the Busokelo District Council both at the headquarters and in other places like the ward level as well as villages in the governmental subdivisions. The objective of these case studies was to find out the genuine effects and possible recommendations that could be helpful to the local government authorities for their performance and good services provision. In this study Qualitative (interviews) was utilized to collect data and then data was analyzed. Workers absenteeism is a costly problem in most of the government authorities especially in the Local government authorities in Tanzania. Absenteeism costs huge amount of money for replacements, where by additional costs are incurred through new employees that are needed to replace the absent workers. The impact of workers absenteeism has not been given considerable attention by human resources professionals in Local government authorities in Tanzania. This research is valuable since it helps to understand the impacts of absenteeism consequently come up with the suggestions on how to reduce or deal with the problem. The study has found that excessive work load for remaining staff, delay in daily routine, poor customer’s satisfaction and complaints from the society are some of the impact of absenteeism. Hence, the management should take necessary steps to correct deficiencies in various institutions and fulfill the needs of workers which will enhance their satisfaction and motivation and thereby improve retention of the employees so as to provide quality care and services to the society.

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