Impact of Employees Empowerment on Organization Performance: A Case Study of Government Procurement Service Agency

Busara, Grace Chacha (2016) Impact of Employees Empowerment on Organization Performance: A Case Study of Government Procurement Service Agency. Masters thesis, The Open University of Tanzania.

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Abstract

The research investigated the relationship between employee empowerment and performance in the public sector, a case study of Government Procurement Services Agency. To reach these objectives, previous researches suggested that companies must implement motivational personnel practices; in particular, employee empowerment as it is recognized as a key for building trustful-relationships with the organizations, which in turn lead to higher levels of performance. This empowerment consists of three components, training employees, creating a culture of allowing employees to give input and have control of their work, and giving employee access to information and providing feedback. Employee performance constructs, also had a number attributes to be considered. Each of the constructs of empowerment was tested to determine its relationship with employee performance. The target population was all employees from GPSA head office; however, a sample 30 identified. The study adopted a descriptive survey research design and employed a stratified simple random sampling. Primary data were collected from respondents using structured questionnaires. The data were analyzed descriptively and presented through figures, tables and percentages and inferential statistics (correlation) were used to analyze data using the statistical package for social sciences (SPSS) and EXCEL. The findings indicate that employees in the public sector find that empowerment strongly influences employee performance. There is significant correlation between the constructs of empowerment and employee performance. The implications of these findings are discussed; limitations and suggestions for future research were also identified and proposed.

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