Strategic Banking Operation for Customer Satisfaction:a Case Study of National Micro finance Bank

Malongo, Japhet (2002) Strategic Banking Operation for Customer Satisfaction:a Case Study of National Micro finance Bank. Masters thesis, The Open University of Tanzania.

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Abstract

The major objective of this study was to find the strategic banking operation for customer satisfaction. More specifically daily operation, especially waiting time for the service on ATM, which will be provided to satisfy customers. Finding the time which customer perceive reasonable for them to spend while waiting banking service, and developing the model for matching the number of ATM to match various level of customer. for the time

Item Type: Thesis (Masters)
Subjects: 600 Technology > 658 Gerneral management
Divisions: UNSPECIFIED
Depositing User: Mr. Administrator OUT
Date Deposited: 14 Sep 2011 09:49
Last Modified: 17 Jun 2013 09:19
URI: http://repository.out.ac.tz/id/eprint/161

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