An Assessment of the Relationship Between Rewards and Organization Performance: A Case of CRDB Bank Dar es Salaam (Headquarters)

Mwamba , Viola (2015) An Assessment of the Relationship Between Rewards and Organization Performance: A Case of CRDB Bank Dar es Salaam (Headquarters). Masters thesis, The Open University Of Tanzania.

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Abstract

The main objective of this study was to assess the existing relationship between rewards and organization performance by using CRDB as a case study. In order to achieve this objective, the study had several specific objectives that reduced the main objective into simple objectives that are also achievable. These objectives included; To determine the existing rewards systems at CRDB; To establish the relationship between rewards systems available at CRDB and organization performance; and To establish the challenges facing CRDB in providing rewards to their employees. Through the use of documentary reviews the study questioned a total of 120 respondents from CRDB, which was a case study for this research. In the end the study found out that the banks utilizes both financial and non-financial incentives as a means to motivate its employees. In terms of relationship between rewards and performance the study found a positive relationship between the two where majority of the respondents showed the possibility of the presence of rewards to improve their overall performance. Lastly the study managed to establish several challenges that face the bank in issuing incentives to its employees. Such challenge includes failure to recognize workers preference; insufficient budget to meet rewards needs; large number of workers; and poor planning and organization of reward issuing mechanisms.

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