Opportunities and Challenges of Financial Inclusion: The Case of Mobile banking in Kinondoni District, Tanzania

Kalumeze, Hamisi (2015) Opportunities and Challenges of Financial Inclusion: The Case of Mobile banking in Kinondoni District, Tanzania. Masters thesis, The Open University Of Tanzania.

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This is an in depth investigation into opportunities and challenges of financial inclusion with Tanzania as the case studied. It assessed the suitability of products provided by mobile banking, the nature of financial literacy and competence among the stakeholders, analyzed the barriers towards the better adoption and the nature of documentation by mobile bankers in the country. Most of the studies done on financial inclusion through mobile money banking have not been specific to Tanzanian environment. Available literature investigated Kenya and elsewhere in Africa and the world. There is therefore glaring gap in the Tanzanian situation that has to be studied. Due to limitation of time and funding, the study concentrated only in Dar es Salaam and particularly Kinondoni district and used the issues found to generalize for the whole country. Money banking through mobile technology shares the same regulations and experiences, such that the findings greatly reflect issues experienced all over the Country. One hundred and seventy respondents were chosen using a systematic probability sampling procedure. The analysis of all numerical data was performed using a program of SPSS. Data was collected using questionnaires and interviews and focus group discussions. The data analyzed generated percentages, cross tabulation and pie charts. It was found that Mobile Banking offers opportunity of financial Inclusion to the unbanked. On the other hand there are challenges which need stakeholders to address so as to bring this technological innovation into real economic development arena. The Government needs to zealously give enough weight to mobile banking development in the Country.

Item Type: Thesis (Masters)
Subjects: 600 Technology > 658 Gerneral management
Divisions: Faculty of Business Management > Department of Marketing and Entrepreneurship
Depositing User: Mr Habibu Kazimzuri
Date Deposited: 13 Jul 2016 10:26
Last Modified: 13 Jul 2016 10:26
URI: http://repository.out.ac.tz/id/eprint/1342

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