Job satisfaction: Its determinants and relationship with employee performance in the Tanzanian banking sector

Matolo, Annet Paul (2015) Job satisfaction: Its determinants and relationship with employee performance in the Tanzanian banking sector. Masters thesis, The Open University Of Tanzania.

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Abstract

The main purpose of this research was to assess job satisfaction in order to identify its determinants and its effect on employee performance. Specifically it attempted to (i) analyse job satisfaction of employees across their demographic characteristics; (ii) analyse employees’ job performance across their demographic characteristics; and to (iii) examine the relationship between job satisfaction and job performance. A total of 235 usable questionnaires from the 313 distributed to employees of the Eastern and Dar es Salaam Zones of the National Microfinance Bank Plc, including its Head office, were analysed. The job satisfaction scale (JSS) of Spector (1994) was used to assess job satisfaction while the employee performance scale was adapted from Crossman and Abou-Zaki (2003) – a combination of Yousef’s (2000) questions and Baruch’s (1996) seven point rating scale - was used to assess employee’s job performance. Analysis of variance (ANOVA) was used to analyse both job satisfaction and employee performance across demographic characteristics. Regression analysis was used to assess the effect of job satisfaction on employees’ job performance. The study finds statistically significant differences in the mean total job satisfaction scores across age, marital status, length of services and job position categories. It also finds statistically significant differences in the mean total job performance scores across age, and length of services. Moreover, the study finds job satisfaction statistically significantly negatively affects employees’ job performance. Key words: Job Satisfaction, Employee Job Satisfaction, Commercial Banks, Tanzania, Demographic Characteristics.

Item Type: Thesis (Masters)
Subjects: 600 Technology > 658 Gerneral management
Divisions: Faculty of Business Management > Department of Leadership and Governance
Depositing User: Mr Habibu V. Kazimzuri
Date Deposited: 13 Jul 2016 10:41
Last Modified: 13 Jul 2016 10:41
URI: http://repository.out.ac.tz/id/eprint/1230

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