The Relationship Between Job Satisfaction and Job Performance at Ruben Centre

Dallu, Gideon Mvurya (2015) The Relationship Between Job Satisfaction and Job Performance at Ruben Centre. Masters thesis, The Open University Of Tanzania.

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Abstract

This study sought to assess the relationship between job satisfaction and performance at Ruben Centre and whether satisfaction had any effect on performance. Data collection was descriptive through questionnaires to 91 staff of Ruben Centre. Job satisfaction was assessed through items that assessed intrinsic satisfaction and the Job Description Index model. Performance was assessed through thirteen questions that were measures on a Likert five choice Scale with intervals (completely disagree- disagree- no idea- agree- completely agree). The study showed that there was positive correlation between job satisfaction and performance at Ruben Centre. The study found that Ruben Centre staffs were generally satisfied with their job. Level of employee performance with job characteristics was found to be largely influenced by the level of intrinsic job satisfaction, relation with co-workers and the nature of work. Comparisons to other studies showed consistency with obtained results that is there is a relationship between job satisfaction and performance in Rube Centre as a faith based non-profit organization and other public and private and public institutions. The study found out that financial reward does not result to employee job satisfaction as demonstrated by compensation and benefits having the least positive correlation with job performance. The respondents felt that fringe benefits like house allowance, responsibility allowance, transport and travelling allowance, medical schemes et cetra need to be matched up to a higher level. Recommendations were that the organization finds a way of building the capacity of the work force in order to increase performance. The organization should also focus on intrinsic reward systems so as to achieve satisfaction of its management staff.

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