An Investigation into Factors Affecting Implementation of The Balanced Score Card in State Corporations in Kenya: A Case Study of Kenya Bureau of Standards

Cheruiyot, Simon K. (2013) An Investigation into Factors Affecting Implementation of The Balanced Score Card in State Corporations in Kenya: A Case Study of Kenya Bureau of Standards. Masters thesis, The Open University of Tanzania.

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Abstract

The study aimed to investigate factors affecting implementation of balanced scorecard in state corporations in Kenya, a case study of Kenya Bureau of Standards (KEBS). The specific objectives were; to assess the mechanisms in place within the organization aimed at having successful implementation of balanced Score card; to determine whether job description, management employees’ supervisions and allocation of financial resources affect successive implementation of balanced score card. The study adopted a descriptive research design, the study population comprised of 120 staff working at the Kenya Bureau of Standards (KEBS). The study applied a probability sampling design and stratified random sampling technique to select a sample size of 60 respondents. The data collected through questioning method where questionnaires were used as the main data collection instrument. The study used descriptive and inferential statistics to analyze the gathered data using a Statistical Package for Social Scientists (SPSS). The analyzed findings were finally presented in tables. The study found out that implementation of balanced score card in many Kenyan state corporations was the major problem that also affected the level of state corporations performance in terms of effectiveness and efficiency in service delivery. The study drew conclusion that the key notable factors hindering the success of BSC implementation in includes; poor employees job description, low level of top management support, poor employee supervision and inadequate financial resources. The study recommended that the management should undertake effective job analysis in order to effectively carry out employee’s job description. The implementation of a BSC should always be organized as a separate project should follow the nine steps as outlined by Balanced Score Card Institute.

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